Educated Employees Give Better Service

Heating and Cooling Quality through NATE Certification at Cold Craft

Campbell, CA- Kent Penning, President of Cold Craft, Inc. has a passion for training and education. Penning walks the talk when demonstrating this passion.  Over the past several years, Penning has held a teaching position teaching Heating, Ventilation, Air Conditioning and Refrigeration (HVAC/R) at San Jose City College and he makes it a point to keep up his knowledge in the industry.

Penning knew that a company that invests in training employees reaps the benefits through excellent execution, continuous improvement and improved customer care.  North American Technician Excellence group, NATE was the logical choice to showcase to the local HVAC industry that Cold Craft Technicians were knowledgeable and competent.  NATE, is an independent, not-for-profit national organization dedicated to promoting excellence in the installation and service of HVAC/R equipment by recognizing high-quality industry technicians through voluntary testing and certification. Today NATE Certification is a recognized standard by the HVAC/R industry leaders.

The certification is a series of tests and it is supported by the entire HVAC/R industry as well as endorsed by the Department of Energy. Penning understands that using NATE-certified technicians elevates his company to a higher level. Heating and cooling customers should be aware that when you use EPA Energy Star recognized equipment and install and service that equipment by a NATE-certified technician means that you will receive the energy savings you wanted because your unit will work at the efficiency level it was designed for.

Kent Penning thought it was just a dream to get his employees interested in being North American Technician Excellence (NATE) certified, but today, he looks at the Cold Craft, Inc. technical team and he is proud that the team demonstrates the same passion.  Cold Craft, Inc. offers monetary incentives for employees passing specific training and this has helped in motivating the technicians especially new employees towards their personal improvement in getting certified by NATE and other industry recognized organizations.

Cold Craft decided several years ago well before I started to work here that the NATE certification was important to show that their technicians were extremely competent, this is what made Cold Craft an attractive place for me to work. According to Susan Nichol, CEO, Cold Craft, Inc., “Our technical staff embraced the idea of being NATE certified and the technicians formed study groups in keeping with one of the company values, 'teamwork' in helping each other pass the exams.”   She continued, “Even after passing the exams our technicians actively participate in the weekly training sessions to maximize the lessons learned from the field experience of others and help new employees study to pass the exams. That passion makes it an exciting place to work." stated Nichol.

Cold Craft, Inc., a residential and commercial HVACR contractor located in Campbell, CA also focuses on other certifications and education including Diamond Certified customer care and Building Performance Institute Certification (BPI, national certification for improved home weatherization and combustion safety).

Barry Brill, pictured in a training session on ice machines (below). Brill, a NATE-certified technician, oversees the company’s training program.  Brill said, “This is not an easy test it takes hours of experience, training, studying and practice to pass.  Technicians who have passed the NATE exams have proven their skill level.”

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Consumers can go to the NATE Web site (www.natex.org) and enter their zip code to find the nearest NATE contractor in their area to get a company that believes in quality to work on their home or commercial building. When on the site pay attention to the number of NATE certified technicians so you can be assured to get one on your project.

Customers are assured that the technician’s certification is current because NATE-certified technicians must either renew their certification every five years by retaking the NATE exams or participating in a number of continuing education classes.

Link for Cold Craft, Inc. on NATE Certified Site http://www.hvacradvice.com/maps/locator.aspx?postal=95008%20

408.374.7292 or email us at Info@coldcraft.com

About NATE Certified Technicians 

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