Cold Craft is a company I can confidently recommend to anyone who needs air conditioning or heating work done. My first experience with Cold Craft was during a multiple day heat wave and Kent came to my house on a late Friday afternoon. He spent this time to diagnose a failing condenser at my condominium, which Cold Craft replaced. My conversations with Kent revealed a company with ethics and professionalism. I found Cold Craft from a Diamond Certified Directory. I continued to use Cold Craft with my family when my sister required her AC condenser be returned from her garage to her balcony. I then moved to a townhouse complex that introduced a very complex scenario. I asked Kent to come review the house during my inspection and he said he could install a ductless air conditioning system. After his review I bought the townhouse and contracted with Cold Craft to install a ductless heat pump into a two story townhouse. I had such high confidence in Cold Craft I did not get a second opinion. I had only one problem after they left and they sent the technician back promptly to add additional covering of the pipes outside. I will recommend Cold Craft to family, friends and anyone else for any work they need done. My old air conditioner broke (during a heat wave of course) and I called Cold Craft (I found them from the Diamond Certified Book). Wow, What great service. I was able to get quick service. Within 7 days of my first call I had a new air conditioner installed. I called them again to have additional service and in a few weeks I will have them do a service check on my sister's AC. I will recommend them to my family and friends.