SAN JOSE, Calif., Nov. 5, 2018 /PRNewswire/ -- Many heating, ventilation, air conditioning and refrigeration (HVAC-R) firms say that they stand behind their product and they are there for their customers. When the petal hits the metal, is your HVAC firm there to back you up or are they nowhere to be found?
Cold Craft, Inc. is reminding customers and potential customers that Cold Craft is different, they were there yesterday and will be there tomorrow too. Cold Craft is a full-service residential and commercial HVAC firm that is known for high quality. Founder Kent Penning teaches HVAC-R at San Jose City College. In that capacity, he has the opportunity to stay current with industry changes, as well as identify and potentially hire rising stars in his classes.
They say that heating, ventilation, air conditioning and refrigeration (HVAC R) is the king of the trades. It receives that designation because there are so many trades tied into one. HVAC R technicians do work that includes plumbing, electrical, mechanical, refrigeration, and some construction work as well. The HVAC system is also considered the heart and lungs of the home. With all these moving parts, it makes HVAC R difficult and problems will occur with ANY firm, but it is how a firm reacts to those issues that makes it a desired company to do business with. The same is true with the Cold Craft staff - it is unlikely, but there is bound to be the occasional issue and/or misstep. Cold Craft has stood behind their workmanship and equipment/parts to make it right for the customer. Cold Craft also offers an unheard-of guarantee on new installations because they believe in their employees.
The guarantee is to get 100% of the installation money back if the customer is not happy, and if after giving the opportunity to fix an issue the customer is still not happy, Cold Craft, Inc. will refund 100% of the equipment installation. In addition to their money back installation guarantee, Cold Craft also offers 90 days of labor for repairs and 1 year on new part replacements. Leaks in refrigerant systems and water leaks have a 30-day labor and parts at the site of the leak. Unfortunately, Cold Craft does not offer warranties on customer owned parts or equipment because of quality issues and some damaged or refurbished customer owned parts.
A Cold Craft customer, Randy Warshawsky, AKA the Tax Man in the San Jose, CA area, had an issue and Cold Craft, Inc. was his heating and air conditioning company. The attached video shows what happened when he had a problem and what Cold Craft did to make it right.
Cold Craft, Inc. has served the San Francisco Bay Area since 1991 as a full-service heating, ventilation, air conditioning and refrigeration firm for commercial and residential customers. Cold Craft specialties include difficult HVAC R situations that others cannot resolve; other specialties are wine cellar (wine room) refrigeration and geothermal heating, cooling and hot water production.
Cold Craft, Inc.
181 Lost Lake Lane
Campbell, CA 95008
SOURCE Cold Craft, Inc